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FAQ
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FAQ
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Q What’s your after-sales warranty policy?
A Standard warranty is covered for all delivered goods. Defective mass-produced items can be replaced free of charge at agreed ratio, with dedicated sales staff for full after-sales support.
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Q Can you provide exclusive acoustic sound tuning?
A We own an independent laboratory and professional audio R&D team, tuning bass, vocal, active noise reduction and other sound effects according to your market positioning.
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Q How long does new product R&D take?
A Simple model revision takes 7-15 days. Brand-new mould development takes 30-45 days from solution confirmation to sample delivery, with efficient R&D-production coordination supported by Dongguan industrial chain.
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Q Do your products come with international quality certifications?
A Our factory is certified with ISO9001 & BSCI. Finished goods can be equipped with CE, FCC, RoHS and other export certificates to meet customs standards worldwide.
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Q What is your minimum order quantity?
A Stock models support low MOQ orders. New custom mould projects have targeted MOQ based on tooling cost, negotiable upon discussion.
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Q What customization services of Bluetooth headsets do you offer?
A We support original ODM development and OEM private label. Both hardware and software can be customized, with one-stop service covering appearance design, acoustic tuning and finished product delivery.
Dubin is an integrated enterprise encompassing R&D, production, sales, and service.
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